Tapt

This article is designed to provide assistance if you are running into any problems while using your Tapt card to make new connections.

If you’re experiencing issues tapping your Tapt Digital Business Card on a new connection’s phone, follow these steps:

1. Ensure that Near-Field Communication (NFC) is enabled on the receiving phone. The Tapt Digital Business Card utilises NFC for seamless communication sharing, allowing both parties to effortlessly exchange contact details. This is more common on Android devices.

1. In the rare event that the new connection’s phone is not NFC compatible, you can suggest scanning the QR code instead. This alternative method provides the same two-way capability as tapping, so you’ll still be able to give and receive details the same way! 
2. If you would like to read more about the (very long) list of phones that are compatible with Tapt, <a href="https://help.tapt.io/en/articles/8449560-device-compatibility-with-tapt">click here</a>.

Tapping Techniques for iPhones and Androids:

1. Please note that iPhones and Android phones have different tapping techniques.
   1. For iPhones, hold the card against the top of the phone. 
   2. For Androids, hold the card against the back of the phone, in the middle, for optimal results. 
       

1. Ensure that the card is held against the phone for 2-3 seconds.  This allows ample time for the new connection’s phone to accurately read the card information.

1. Check NFC Settings: 
 1. Ensure that Near-Field Communication (NFC) is enabled on the receiving phone. The Tapt Digital Business Card utilises NFC for seamless communication sharing, allowing both parties to effortlessly exchange contact details. This is more common on Android devices.
 
2. Non-NFC Compatible Phones: 
 1. In the rare event that the new connection’s phone is not NFC compatible, you can suggest scanning the QR code instead. This alternative method provides the same two-way capability as tapping, so you’ll still be able to give and receive details the same way! 
 2. If you would like to read more about the (very long) list of phones that are compatible with Tapt, <a href="https://help.tapt.io/en/articles/8449560-device-compatibility-with-tapt">click here</a>. 
 
3. Tapping Techniques for iPhones and Androids: 
 1. Please note that iPhones and Android phones have different tapping techniques.
 1. For iPhones, hold the card against the top of the phone. 
 2. For Androids, hold the card against the back of the phone, in the middle, for optimal results. 
 
4. Duration of Tap: 
 1. Ensure that the card is held against the phone for 2-3 seconds. This allows ample time for the new connection’s phone to accurately read the card information.

If the above tips and tricks don’t work, we encourage you to reach out to our Support team at <a href="mailto:support@tapt.io" rel="nofollow noopener noreferrer" target="_blank">support@tapt.io</a>. If you do need to reach out to our Support team with a query regarding your card’s tapping capabilities, there is one quick test that will help us resolve your query much faster - it involves testing whether your card can tap at all!

You can download ‘NFC Tools’ on the <a href="https://apps.apple.com/us/app/nfc-tools/id1252962749" rel="nofollow noopener noreferrer" target="_blank">Apple App Store</a>, or <a href="https://play.google.com/store/apps/details?id=com.wakdev.wdnfc&amp;hl=en-AU" rel="nofollow noopener noreferrer" target="_blank">Google Playstore</a>. Open this app, select ‘Read’, and then attempt to tap your card.

If the card is reading on this app, but won’t tap on other people’s phones, scroll down and check ‘Record 1’.  Take a screenshot of what appears, and send it to our Support team. 

If the card is not reading on this app, then please send the Support team a video of the attempted tap.

Remember, our goal is to make the connection process as smooth as possible - we’re here to help!