Additional profiles are created through an order. Choose a physical Tapt product when the person needs a card or another physical sharing method. Choose Tapt Digital when they need only a profile, QR code and link.
Note: A physical Tapt product already includes a digital profile. Do not add Tapt Digital for the same person unless they need a separate digital-only profile.
Order an additional profile
Go to Orders > Shop.
Choose the product you need:
choose Tapt Digital for a profile without a physical product; or
choose a physical Tapt product when the profile also needs a card, stand or other physical sharing method.
Add the required quantity to the cart.
Complete checkout using an email address associated with your Tapt Dashboard.
Using an email address associated with the existing Dashboard helps ensure that the new profiles are created in the correct organisation.
Set up the new profile
After the order is processed, open Organisation > All Profiles and find the new profile.
Open the new profile and select its edit control.
Add the profile holder’s name, email address and other required details.
Apply the appropriate profile design or group.
Save the profile.
Send the profile holder an invitation to connect to the Tapt App.
For a Tapt Digital order, the profile is shared by QR code, profile link, the Tapt App or a compatible digital-wallet pass. There is no physical product to tap.
Confirm the result
Open the profile from the Tapt Dashboard and check that the intended details and design appear. If a physical product was ordered, follow the order or activation instructions supplied for that product before issuing it.
Troubleshooting
If the new profile appears in a different organisation or does not appear in the expected Dashboard, contact Tapt Support with the order number, purchasing email and intended organisation name.
Related articles
Invite employees to Tapt and give them login access
View or export your users, profiles and product assignments
Reassign a card or product to another person