The reassignment method depends on whether the new person already has a Tapt profile. Clear the current profile for a new employee, or use Products to connect the product to an existing active profile.
Important: Reassigning a product does not change details printed on it. Confirm that the physical design is suitable for the new person before continuing.
Reassign a product to a new employee
Use this method when the new employee does not already have a Tapt profile.
Open the profile currently connected to the product.
Select Edit.
Scroll to the bottom of the page and select Clear Profile.
Add the new employee’s details to the blank profile that is created.
Save the profile.
Clearing archives the previous profile and creates a new profile linked to the same physical product. Organisation-level contact and analytics insights remain available.
Reassign a product to an existing profile
Open Products in the Tapt Dashboard.
Find the product you want to move.
Select Reassign in the Allocation column.
Find and select the employee’s existing profile.
Select the checkbox beside the profile.
Select Assign to Product.
Only active profiles that have not been cleared or deleted are available for selection.
Confirm the result
Tap the product on a compatible phone or scan its QR code. Confirm that the intended person’s profile opens and that the profile details are current.
If the new profile holder needs Tapt App access, check that their email address is on the profile and send them an app invitation.
Troubleshooting
If the intended profile does not appear during reassignment, confirm that it is active and belongs to the same Tapt organisation. Contact Tapt Support if it belongs to another account or a duplicate profile needs to be merged.
Related articles
Manage joiners, role changes and departing employees
Move or merge profiles between Tapt accounts
Invite employees to Tapt and give them login access