The Design tab is your go-to hub for managing all of your past and ongoing orders. Here, you can check important details like:
Order Number & Date Placed – Keep track of when you placed your order.
Product Type – See what type of product you've ordered.
Order Status – Monitor the progress of your design from start to finish.
Action Options – Review, submit, or see your final designs.
Understanding Order Statuses
Each order in the Design tab will have a status so you can easily track where it's up to:
Design Needed – No design has been submitted yet which means we can get started on your order. Click 'Design Now' to get started.
Design in Progress – Your design or feedback has been submitted and is with our team for review.
Approval Needed – Your proof is ready! Check it over and approve or request changes.
Printing – Your proof has been approved, and your order is now being printed and prepared for dispatch.
On Hold – We haven’t received your design, and our follow-ups have gone unanswered.
Managing Your Orders
If your order is complete, you'll see a 'Final Design' button. Click it to view the proof that was approved for print. Please note your final approved designs are saved on your Dashboard, so you can use them as a base template for future orders.
If you've just placed an order and need to submit your design, click 'Design Now' to access the Card Customiser. (Want to learn more about designing your card? Click here!)
Reviewing Your Proof
Once our design team has prepared your proof, you'll see a 'Review Needed' button. Click it to open the proof viewer, where you’ll have two options:
Make Design Changes – If you need edits, click this button, attach any relevant files, and send it back for updates.
Proceed to Printing – Happy with your design? Click this to approve it, and we’ll take it from there!
Need Help?
We’re here to make the process smooth and easy! If you have any questions or run into any issues, reach out to our support team, we're always happy to help!