So, you've just submitted your Tapt Card's design — exciting times! We know you're eager to get your hands on the product so we're here to ensure a seamless delivery process. This guide will walk you through how to check the status of your order and what each stage means, so you’re always in the loop.
From Production to Delivery: What to Expect
Once your Tapt Card design is submitted, our design team will send you a proof within 1-2 business days. Take your time to review the proof and ensure everything is spot on.
Proof Approval: After you approve the proof, we’ll move your order into production.
Production: We print and dispatch your order the following day. From there, we aim to have your card printed, packaged, and ready for shipping within 5 business days. Often, even quicker!
We’re all about speed and quality, so you can count on us to get your card to you without a hitch.
Steps to Track Your Order
Check Your Order Confirmation Email:
After placing your order, you’ll receive an email with your order number. Keep this handy!Watch for a Shipping Notification:
Once your card ships, we’ll send you another email. This one includes:A tracking number
A link to the carrier’s tracking portal
Track on the Carrier’s Website:
Click the link in your shipping email, or head to the carrier’s site and enter your tracking number. You’ll see real-time updates on your card’s journey to you.
Understanding Order Status Updates
Order Processing: Your order is being prepped. This includes tasks like confirming payment and reviewing your card design.
Shipped: Your Tapt Card has left our warehouse and is en route to you. Time to get excited!
Delivered: Your order has arrived. Be sure someone’s around to receive it.
Delivery Timeframes
Delivery times can vary depending on:
Your location
The shipping method you selected
Customs clearance (for international orders)
For the most accurate info, check the carrier’s tracking updates.
A Note on Customs (International Orders)
If you’re outside Australia, your package might go through customs in your country. This can add a bit of time, so factor in potential delays.
When Your Tapt Card Arrives
Your Tapt Card has landed — hooray! Carefully open the packaging and give your card a once-over. If something doesn’t look right, we’ve got your back. Just reach out to our support team.
Need Help? We’re Here for You!
If you run into any issues or have questions about tracking your order, don’t stress. Our friendly support team is ready to help. Make sure to have your order number handy so we can assist you faster.
We’re all about making your Tapt experience smooth, easy, and fun. Thanks for choosing Tapt, and we can’t wait for you to start tapping your way into connections!