Once you've placed an order for your Tapt Card, you might be eager to know its status and whereabouts as it makes its way to you. Tracking your order ensures that you stay informed about the progress of your Tapt Card delivery. This knowledge base article will guide you through the process of tracking your order and understanding its different stages.
Production and Timely Delivery
Once your Tapt Card designs have been approved or provided by you, our dedicated team works diligently to ensure a seamless production process. Our goal is to have your card in production, ready for print, printed, packaged, and shipped within a timeframe of 10 business days. Rest assured, our efficient production pipeline often allows us to exceed these expectations, resulting in even quicker delivery times. We understand the importance of timely delivery, and we prioritise every step of the process to ensure your Tapt Card reaches you promptly and in pristine condition.
How to Track Your Order
Order Confirmation: After placing your order, you should receive an order confirmation email. This email contains important information about your order, including an order number. Keep this information handy for tracking purposes.
Shipping Notification: Once your Tapt Card order is ready for shipment, you will receive a shipping notification email. This email will include a tracking number and a link to the carrier's website or portal.
Carrier's Tracking Website: Click on the tracking link provided in the shipping notification email or visit the carrier's website. Enter your tracking number to access real-time updates about your order's status and location.
Understanding Order Status
Order Processing: This status indicates that your order is being prepared for shipment. It includes tasks such as verifying your payment, reviewing the design, and ensuring all details are accurate.
Shipped: This status means that your Tapt Card order has left our warehouse and is on its way to you. You can track its journey through the carrier's website.
Delivered: This status confirms that your order has been successfully delivered to the specified shipping address. Ensure someone is available to receive the package.
Estimated Delivery Time
The estimated delivery time varies based on your location, shipping method, and any potential customs clearance processes. Please refer to the carrier's website for the most accurate and up-to-date delivery time estimates.
Customs Considerations (International Orders):
For international orders, there might be customs clearance processes in your country that could affect the delivery timeline. Be aware that additional time might be required for customs inspections and processing.
Contact Support
If you encounter any issues with tracking your order or have questions about its status, you can reach out to our customer support team for assistance. Please provide your order number and any relevant details to expedite the process.
Receiving Your Tapt Card
Once your Tapt Card order arrives, carefully open the packaging and inspect the card to ensure it meets your expectations. If you have any concerns or questions about your Tapt Card, our customer support team is here to assist you.
By following these steps and understanding the order tracking process, you can stay informed and ensure a smooth experience as you eagerly await the arrival of your Tapt Card.