We understand that plans can change, and you may need to make modifications to your Tapt card order or even consider canceling it. To assist you in this process, we've put together a guide on how to make changes to your order or cancel it before it enters the processing stage.
When Can You Modify or Cancel Your Order?
It's important to note that there are specific windows of time during which you can modify or cancel your Tapt card order. Once your order progresses beyond certain stages, modifications or cancellations may no longer be possible. Specifically, modifications or cancellations are generally permitted before your order moves into the production phase.
However, once the order has been moved to print - this is no longer possible.
Modifying Your Order
If you wish to make changes to your Tapt card order, follow these steps:
Contact Customer Support: Reach out to our customer support team as soon as possible. You can initiate a live chat on our website or send an email to support@tapt.io. Please provide your order number and the details of the modifications you'd like to make.
Request Modifications: Inform our customer support team about the specific changes you'd like to implement in your order. This could include updating contact information, design elements, or quantities.
Review and Confirmation: Our customer support team will review your modification request and provide guidance on whether the changes can be accommodated based on the current status of your order.
Confirmation and Payment Adjustments: If the modifications are possible, you'll receive confirmation from our team along with any necessary adjustments to the order total. Make the required payment for any additional charges resulting from the modifications.
Cancelling Your Order
If you decide to cancel your Tapt card order, follow these steps:
Contact Customer Support: Get in touch with our customer support team as soon as possible. You can initiate a live chat on our website or send an email to support@tapt.io. Provide your order number and indicate your desire to cancel the order.
Cancellation Request: Inform our customer support team that you would like to cancel your order. Please be prepared to provide a reason for the cancellation.
Cancellation Confirmation: Our customer support team will review your request and confirm whether the order cancellation is possible based on its current status.
Refund Process: If the cancellation is feasible, our team will guide you through the refund process, if applicable. Note that refunds may be subject to our refund policy and any fees associated with order processing.
Important Considerations:
Proof Confirmation: Once you have confirmed the proof with our design team or provided your template for printing, modifications or cancellations may not be possible.
Production Stage: Once your order has entered the production stage and printing has begun, modifications or cancellations are generally not feasible.
Refund Policy: Refunds for canceled orders are subject to our refund policy, which outlines the terms and conditions under which refunds are processed.
At Tapt, we strive to provide you with a smooth and hassle-free ordering experience. Should you have any questions or need assistance with modifying or canceling your order, please don't hesitate to reach out to our customer support team. We're here to help guide you through the process and address any concerns you may have.