Moving a profile between Tapt organisations or merging duplicate profiles requires help from Tapt Support. The Tapt Dashboard does not provide a verified self-service procedure for these account-level changes.
Important: Do not clear or delete either profile while the request is being reviewed. These actions can permanently change profile data or product assignments.
Identify the result you need
Ask to move a profile when the existing profile should belong to another Tapt organisation.
Ask to merge profiles when 2 profiles represent the same person or business and should be consolidated into 1 profile. Explain which profile you want to keep.
Gather the account details
Include the following information in your request:
the name of the source organisation;
the name of the destination organisation;
the admin email address for each organisation;
the profile holder’s name and email address;
the URL of each affected profile;
the product assigned to each profile, if any;
which profile and product assignment you want to keep; and
why the move or merge is required.
The same email address cannot be associated with user access in 2 different Tapt organisations. Mention any existing login or invitation that uses the affected email address.
Contact Tapt Support
Email support@tapt.io from an address associated with one of the affected organisations. Tapt Support may ask for further information to verify account access and confirm what can be retained.
Do not issue the affected product to another person until the destination profile and assignment have been confirmed.
Confirm the result
After Tapt Support confirms the change:
Sign in to the destination Tapt Dashboard.
Check that the retained profile appears in the correct organisation.
Review its contact details, design, group and app-access email.
Check the product assignment in Products.
Tap or scan the product and confirm that the retained profile opens.
Send a new Tapt App invitation if the profile holder needs one.
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