If you cannot edit a profile in the Tapt App, your organisation may have turned off profile editing for profile holders. An administrator can still update the profile in the Tapt Dashboard.
Check what appears in the Tapt App
Open your profile in the Tapt App.
If you can select Edit, update your details and save the changes.
If you see a message asking you to contact an administrator, profile editing is restricted for your organisation.
If you can edit contact details but not the profile appearance, the profile may be using organisation-level appearance settings.
Ask an administrator to update your profile
Send the administrator the details that need changing. They can update the profile through the Tapt Dashboard.
Allow profile holders to edit their profiles
Sign in to the Tapt Dashboard.
Go to Settings > Preferences.
Turn on the employee profile-editing setting.
Save the change.
Important: Check your organisation's approval or branding process before turning on profile editing for all profile holders.