At Tapt, we are committed to delivering a seamless networking experience, and we understand that there might be instances where you require a replacement card due to a faulty card or other reasons. Our process is designed to address such situations efficiently.
Identify the Issue: If you suspect that your Tapt card is faulty, damaged, or requires replacement for any reason, it's important to assess and identify the issue before proceeding further.
Contact Support: Reach out to our dedicated customer support team to initiate the replacement process. You can contact our support team through the following channels:
Live Chat: Visit our website and use the live chat feature to connect with a support representative in real-time.
Email: Send a detailed email to support@tapt.io outlining the issue you're facing and any relevant information.
Provide Proof of Issue: As part of the verification process, we may request images and/or a video showcasing the issue with your Tapt card. This proof helps us better understand the problem and ensures a smooth resolution. Our support team will provide guidance on how to capture and submit the required images or video.
Verify Eligibility: Once we receive the proof of the issue, our support team will review and verify your eligibility for a replacement card. This step ensures that the replacement is warranted and that we can proceed with the process.
Replacement Card Order: If your eligibility is confirmed, our support team will assist you in placing an order for a replacement Tapt card. Depending on your situation, you may opt for the following replacement option:
Reordering Your Existing Card: The replacement card will need to be ordered with the same details as your original card. Our team will guide you through the process of reordering your existing card design.
Deactivate Old Card: Once the replacement card order is processed and shipped, your old Tapt card must be deactivated. Proper disposal options include:
Recycle with Us: You can send your old card back to our Melbourne office at 81 Green St, Cremorne, VIC. We will responsibly recycle the card and its components.
Recycling at Home: Alternatively, you can cut up the old card and place it in your regular recycling bin at home.
Receive and Activate New Card: Upon receiving your replacement card, follow the activation instructions provided with the packaging. Activate the new card by tapping it on your phone or scanning the QR code, as detailed in our article "Connecting Your Card to the Tapt App: Access Your Digital Identity".
We understand the importance of uninterrupted networking, and our dedicated support team is here to guide you through the faulty or replacement card process. Your collaboration in providing proof of the issue ensures a swift and effective resolution. If you have any questions or encounter challenges along the way, don't hesitate to reach out to our support team for assistance.