Whether you have questions about the ordering process, need assistance with tracking your order, or require support for any other order-related matters, this guide will provide you with the necessary information to get the help you need.
Contacting Tapt Support
Our knowledgeable and friendly support team, along with our dedicated sales representatives, are available to assist you with any inquiries or concerns you may have. Here are the different ways you can reach out to us:
Live Chat: For quick and immediate assistance, you can utilise our live chat feature available on our website. Simply click on the chat icon, and one of our support representatives will be ready to assist you in real-time.
Email: You can also reach out to us via email at support@tapt.io. Our support team will respond to your email promptly and provide you with the guidance you need.
Sales Representative: If you are looking for personalised assistance or have specific inquiries about your orders or custom solutions, our dedicated sales representatives are here to help. Feel free to reach out to your assigned sales representative or contact our sales team directly at https://tapt.io/sales/
Self-Service Resources
In addition to direct support, we offer a range of self-service resources to help you find answers to common questions and access information at your convenience:
Knowledge Base: Our comprehensive Knowledge Base (KB) is a valuable resource that contains a wealth of information about Tapt card orders and related topics. You can access the KB on our website to find detailed guides, articles, and troubleshooting tips.
FAQs: Visit our Frequently Asked Questions (FAQs) section to find quick answers to commonly asked questions about the order process, payment methods, shipping, and more.
Video Tutorials: We provide video tutorials on the Tapt admin page that walk you through various aspects of the order process, from placing an order to tracking its status. These visual guides can be especially helpful for visual learners.
Getting Help with Your Order
If you encounter any challenges or have questions related to your Tapt card order, here are some common scenarios and the steps to take:
Order Tracking: If you would like to track the status of your order, refer to our "Order Status and Tracking" KB article for step-by-step instructions on how to monitor the progress of your Tapt card delivery.
Order Modification or Cancellation: For assistance with making changes to your order or cancelling it, please review our "Order Modification and Cancellation" KB article to understand the options available to you and the steps to take.
Returns and Refunds: If you believe you are eligible for a return or refund for your Tapt card order, our "Order Returns and Refunds" KB article outlines the guidelines and process for handling such requests.
Whether you prefer to reach out to our support team directly, consult with your sales representative, or explore self-service resources, we are here to assist you every step of the way.