What happens after checkout depends on the product you ordered. Follow the custom-product workflow if your order requires design input. Follow the non-custom workflow if your product needs activation after delivery.
Custom products: complete your design and proof
Use this workflow for Tapt Custom and Tapt Digital orders.
1. Check your order confirmation
Review the confirmation sent after checkout and check that the order and delivery details are correct.
2. Set up your Tapt Dashboard access
Look for an administrator invitation and follow its instructions to set up access to the Tapt Dashboard. Existing customers can sign in to their current Tapt Dashboard.
3. Complete the design
If your order needs artwork, its status appears as Design Needed in Orders.
Open the order and select Design Now to submit the required design information. After submission, the order may show Design in Progress while the design is reviewed.
4. Review the proof
When a proof is ready, the order status appears as Approval Needed.
Review the proof carefully. You can request design changes or approve it for printing. Production does not begin until the proof is approved.
5. Follow production and delivery
After you approve the proof, use the order status and any delivery information supplied for your order to monitor progress.
Non-custom products: activate after delivery
Use this workflow for a Google Review Stand or Tapt Lite.
1. Check your order confirmation
Review the confirmation sent after checkout and check that the order and delivery details are correct. This workflow does not include a Tapt Dashboard invitation or design request.
2. Follow delivery
Use the tracking information supplied for your order to monitor delivery.
3. Activate the product
When the product arrives, tap it on your phone or scan its QR code. Follow the activation prompts to connect the product to its intended Tapt destination.
If you need to make a change
Contact Tapt Support as soon as possible if you need to change the design, delivery address or order details. Whether a change is possible depends on the order's current production stage.
Related articles
Set up and activate your first Tapt product.
Design your card after checkout.
Review, amend and approve your proof.
Production times, shipping and order tracking.