If you need to change an order, act before approving the proof. Use the proof's amendment option when it's available, or contact Tapt Support with your order number and the required changes.
Check the order stage
Open Orders in the Tapt Dashboard and find the order.
Status | What to do |
Design Needed | Open Design Now and complete the design before submitting. |
Design in Progress | Send the correction to Tapt Support while the design is being reviewed. |
Approval Needed | Open the proof and request design changes. |
Printing | Contact Tapt Support immediately to discuss the available options. |
Important: Once an order has moved to print, the published order policy says it can no longer be modified or cancelled. Sending a request does not confirm that production has stopped.
Change a proof that is ready for review
Open the order showing Approval Needed.
Select Make Design Changes.
Describe each correction and identify the affected cardholder or page.
Upload supporting files where needed.
Submit the feedback.
Review the revised proof when it is returned. Approve it only after the changes are correct.
Change submitted artwork before a proof is ready
Email Tapt Support with:
Your order number.
The cardholder or design affected.
The exact change required.
The replacement artwork or corrected details, if applicable.
Make clear which file or information the new version replaces.
Change products, quantities or other order details
Contact Tapt Support with the order number and requested change. The team will check whether it can be made at the current stage and confirm any adjustment to the order total.
Updating the digital profile alone does not confirm a change to submitted print artwork. Request the artwork change and check the revised proof.
Related articles
Review, amend and approve your proof
Change a delivery address or cancel an order
Reorder an existing design or order a replacement card