Check the order stage in the Tapt Dashboard before looking for a shipping update. A custom-card order needs design submission and proof approval before it can move into production.
Check what your order is waiting for
Open Orders in the Tapt Dashboard and find your order.
Status | Meaning and next step |
Design Needed | Submit your artwork using Design Now. |
Design in Progress | The design team is reviewing your submission or feedback. |
Approval Needed | Review the proof and request changes or approve printing. |
Printing | The approved cards are being printed and prepared for dispatch. |
On Hold | Contact Tapt Support to resume an order waiting for design information. |
Allow for each stage
The time between checkout and arrival can include design preparation, amendments, proof approval, printing and delivery. Non-custom products don't need the same artwork process.
For an estimate specific to your order, provide Tapt Support with the order number, product, delivery location and proof approval date, if applicable.
If you need cards for an event, include the date they must arrive. Ask the team to confirm what is possible before relying on that deadline.
Track a dispatched parcel
Find the shipping notification in the purchasing email inbox.
Open the carrier's tracking link, or enter the tracking number on its website.
Check the latest scan, estimated delivery date and any instructions from the carrier.
If you can't find the notification, check the spam folder and confirm which email address was used for the order.
For an Officeworks order, look for the tracking email from Officeworks. Have the Officeworks receipt ready if you need help locating the shipment.
Resolve a delivery issue
If tracking has stopped updating or the parcel is marked delivered but you can't locate it, check the delivery details and any reception or receiving area.
Contact the carrier using the tracking details for delivery enquiries. Contact Tapt Support if you need help investigating, including:
Your order and tracking numbers.
The latest tracking status.
The expected delivery address.
Any carrier case reference.
For a missing parcel-locker code or an incorrect recipient phone number, include that issue in the request. A change after dispatch needs to be checked with the delivery provider.
Related articles
Review, amend and approve your proof
Change a delivery address or cancel an order
International shipping, customs and PO boxes