For an international order, confirm the available delivery option for your destination and allow time for design, production and customs clearance.
Can Tapt ship to my country?
Enter your complete delivery address at checkout to check the available shipping options and charges. If your destination or required service is unavailable, contact Tapt Support before placing the order.
Include the product, quantity, country, postcode and any required arrival date.
How long does international delivery take?
Timing depends on the destination, shipping service and customs clearance. Customisable products also need artwork and proof approval before production.
Use the estimate supplied for your order and the carrier's tracking updates after dispatch. If you need an arrival date confirmed, ask Tapt Support before ordering or approving production.
Will I need to pay customs charges?
Customs duties, taxes or import fees may apply. Tapt's published international shipping guidance states that these charges are the recipient's responsibility and are assessed by local customs authorities.
Check the requirements for the destination country before ordering. Do not assume that the shipping charge covers import charges.
What if customs needs more information?
Check the carrier's tracking notice for the requested action. If an invoice or shipping document is needed from Tapt, contact Tapt Support with the order number, tracking number and the document request.
Customs processing can affect the estimated delivery date.
Can I use a parcel locker or collection point?
Check with Tapt Support before ordering. Do not assume that a parcel locker or collection point is supported because it has a street address.
Provide the delivery location and recipient contact details so the team can check the available service.
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Production times, shipping and order tracking
Change a delivery address or cancel an order