Orders, card design and delivery
Order, design, track, change or replace Tapt products.
By Elon1 author13 articles
- Place an individual or team orderChoose your products, complete checkout and find the next steps for account setup and card design.
- Place a bulk order or request purchase-order invoicingPrepare a team order and ask Tapt Sales to arrange invoicing or review your purchasing requirements.
- Reorder an existing design or order a replacement cardChoose the right ordering path for new employees or replacement cards, and check the artwork and printed details.
- Artwork dimensions, file types and print specificationsPrepare a card artwork file using the Tapt template and check the documented upload requirements.
- Reuse or duplicate a design across multiple employeesUse an approved design for another order or prepare different card layouts for people in the same order.
- Change a submitted design or order before printingRequest artwork or order changes at the right stage and check that the updated proof matches your request.
- Production times, shipping and order trackingFind your order stage, track a dispatched parcel and request an update when progress or delivery is unclear.
- Change a delivery address or cancel an orderRequest an address correction or cancellation and confirm what is possible at your order’s current stage.
- Officeworks orders: activation, missing emails and pre-linked productsFind the next step for an Officeworks purchase, including tracking, missing invitations and a product that opens an unexpected profile.
- International shipping and customsCheck your delivery address and prepare for international shipping and customs enquiries.
- Returns, refunds, faulty products and replacementsReport a damaged, incorrect or faulty Tapt product and find the right process for assessment, a return or a replacement.
- Design your card after checkoutSubmit your card artwork and printed details through the Card Customiser, then review the proof before printing.
- Review, amend and approve your proofCheck each card before production, request corrections and approve the final artwork in the Tapt Dashboard.