Contact Tapt Support as soon as you notice an incorrect delivery address or decide to cancel an order. Include your order number so the team can check its current stage.
A request is not confirmation that the address has changed or the order has been cancelled.
Request a delivery address change
Email Tapt Support with:
Your order number and purchasing email address.
The delivery address currently on the order.
The complete replacement address, including postcode and country.
The recipient name and contact number.
Any tracking number already issued.
Ask the team to confirm whether the delivery details can still be changed. Check the confirmed address carefully before treating the request as complete.
If the order has already shipped
Use the carrier's tracking information to check the delivery stage. Contact Tapt Support with the tracking number and requested correction so the available options can be checked.
An address or recipient-phone-number change after dispatch may depend on the carrier. Do not assume that updating account details changes a parcel already in transit.
If a parcel is returned because of incorrect delivery information, ask Tapt Support to confirm the redelivery process and any applicable charge.
Request cancellation
Important: The published order policy says an order cannot be modified or cancelled once it has moved to print. Contact Tapt Support before production begins.
Find the order number in your confirmation email or Orders in the Tapt Dashboard.
Email Tapt Support with the order number and a clear cancellation request.
Ask for confirmation of whether cancellation is possible at the current stage.
Follow any instructions about an applicable refund.
If you have already approved the proof, tell Support when you approved it. Do not assume that the order is cancelled while you wait for a response.
Orders placed through Officeworks
Have your Officeworks receipt ready and contact Officeworks about cancellation or a refund request. Tapt Support can help investigate Tapt order or fulfilment details when you provide the receipt.
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