Changing a profile and changing a subscription are separate tasks to check. Before adding or removing profiles, confirm the billing effect for your account and the period affected.
Understand the profile action
Action | What it changes |
Add a profile | Creates another digital identity for a person or use case. |
Clear a profile | Archives the old profile, creates a new profile and connects the existing card to it. |
Delete a profile | Permanently removes the profile and breaks its existing product link. |
Reassign a product | Links an eligible product to another active profile. |
These actions do not establish when your subscription amount, an issued invoice or any credit will change.
Before clearing or deleting profiles
Use clearing when you want to repurpose a card, such as when an employee leaves and another person will use it. Clearing archives the old profile, creates a new one and connects the existing card to the new profile.
Use deleting when you no longer need the profile. Deletion permanently removes the profile and breaks its product link.
Important: Deletion is irreversible. If you want to reuse the card, clear the profile instead. Do not delete a profile to test whether an invoice changes.
For instructions, review the clear-versus-delete guidance. Ask Tapt Support to confirm any billing adjustment separately.
Request a billing adjustment
Send Tapt Support:
Your organisation name and invoice number.
The profiles you intend to keep and those you have changed.
The date of each change.
Whether the request concerns an unpaid invoice, a paid period or the next renewal.
Ask for confirmation of the revised tier, effective date and any replacement invoice or credit. Keep that confirmation before treating the adjustment as complete.