Your profile count is the total number of profiles in the Profiles list in your Tapt Dashboard. Use this count when checking your organisation's platform tier.
Find your profile count
Open Profiles.
Check the total number of profiles in the list.
Open Settings > Manage Plan to review your plan type and status.
Compare your profile count with the tier on your invoice or renewal notice.
Count the profiles in the list, rather than the physical cards your organisation owns. A profile holds digital information; a card is a product connected to a profile.
If the invoice count differs
Contact Tapt Support with your organisation name, invoice number and the total from your Profiles list. Include the dates of any recent profile changes.
Ask which profile count and billing period were used for the invoice, and when any plan adjustment takes effect.