Plans, billing and subscriptions
Understand pricing, profile limits, invoices and renewals.
By Elon1 author8 articles
- How Tapt pricing works: product costs versus platform feesUnderstand the difference between buying Tapt products and paying for your organisation’s platform subscription.
- Profile limits and what counts as a billable profileFind your profile count in the Tapt Dashboard and compare it with your invoice or renewal tier.
- How adding, clearing or deleting profiles affects billingPlan profile changes without assuming that they automatically reduce your subscription or revise an invoice.
- Renew, downgrade or cancel a subscriptionCheck your renewal and request a plan reduction or cancellation with a clear effective date.
- Update a payment method or fix a failed paymentFind the payment details for your plan and resolve access or payment errors without paying twice.
- Change the billing email, purchasing email or billing addressIdentify the billing detail that needs changing and request an update for future communication or invoices.
- Download an invoice, receipt or renewal documentFind the document for a product order or subscription payment and request a corrected copy when needed.
- Fix an account or dashboard locked by an overdue platform feeCheck an overdue-payment message, resolve the billing issue and request an access review if payment has already been made.