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Activate a product and find its activation code

Check whether a Tapt product needs activation, find the code for Dashboard activation and connect the product to the intended profile.

Written by Elon Datt

Tap or scan the product first. If the intended profile opens, the product is already active. If an activation screen opens, you can activate the product from that screen or use its activation code in the Tapt Dashboard.

Before you begin

Have the Tapt product and an NFC-enabled phone with you.

To activate through the Tapt Dashboard, you also need administrator access. If a team has several products to activate, activate them through the same organisation before distributing them.

Check whether the product needs activation

  1. Unlock your phone.

  2. Tap the product near the phone's NFC reading area, or scan its QR code.

  3. Check what opens:

    • If the correct profile or destination opens, no activation is required.

    • If an activation screen opens, continue with one of the methods below.

Tapt Custom and Tapt Black products generally arrive connected to a profile. Products such as Tapt Lite and Tapt Stand may require activation after delivery.

Note: Product fulfilment can vary. The tap-or-scan check is the most reliable way to confirm whether your product is active.

Find the activation code

Tap the unactivated product or scan its QR code. The activation screen shows the code you can enter in the Tapt Dashboard.

Activate from the product

  1. Tap the product or scan its QR code.

  2. Open the activation page in the Tapt App or your phone's web browser.

  3. Follow the prompts to activate the product and connect its digital profile or destination.

Activate in the Tapt Dashboard

  1. Sign in to the Tapt Dashboard.

  2. Open Products.

  3. Select Activate Products.

  4. Enter the activation code.

  5. Select Activate when the button becomes available.

  6. Create a new profile or assign the product to an existing profile when prompted.

Confirm the result

Tap or scan the product again. The intended profile or destination should open without showing the activation screen.

Troubleshooting

If the code is not accepted, check each character and confirm that you are activating the product in the intended organisation.

If a profile opens but the cardholder cannot sign in to the Tapt App, check that their email address is on the profile.

If activation still fails, email Tapt Support with the product type, activation code and a description or screenshot of the page that opens.

Related articles

  • Link, unlink or move a product between profiles

  • Compatible phones and where to tap each device

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