Start by tapping or scanning your Tapt product. If a profile opens, the product is already active. If an activation screen opens, follow one of the activation methods in this guide.
Before you begin
Have your Tapt product and an NFC-enabled phone with you.
To activate through the Tapt Dashboard, you also need administrator access and the product's activation code.
Check whether the product is active
Tap the product on your phone or scan its QR code.
Check what opens:
If the correct profile opens, no activation is required.
If an activation screen opens, continue with the Tapt App, a web browser or the Tapt Dashboard.
Activate with the Tapt App
Download and open the Tapt App.
Tap or scan the product.
Follow the prompts to activate the product and link its digital profile.
Activate in a web browser
Tap or scan the product without opening the Tapt App.
Open the activation page in your phone's web browser.
Follow the prompts to activate the product and link its digital profile.
Activate in the Tapt Dashboard
Sign in to the Tapt Dashboard.
Open Products.
Select Activate Products.
Enter the activation code.
Select Activate when the button becomes available.
Create a new profile or assign the product to an existing profile when prompted.
Confirm the result
Tap or scan the product again. The intended profile should open without showing the activation screen.
Troubleshooting
If the profile opens but you cannot sign in to the Tapt App, check that an email address has been added to the profile. Contact your organisation administrator or Tapt Support if it is missing.
If you cannot complete activation, contact Tapt Support with the product type, activation code and a description of what appears after you tap or scan it.