Tapt Support must update the destination connected to an activated Google Review Stand. The stand does not appear in the Tapt Dashboard, so the URL cannot be changed there.
Before you request the change
Confirm the exact business and Google location the stand should use. If the business has several locations, open the proposed review link and check the business name and address before sending it.
You will need:
the current business name and location opened by the stand;
the intended business name and street address;
the direct Google review link for the intended location;
a photo of the stand or another order identifier; and
the email address used for the order.
Request the update
Tap or scan the stand and copy the current destination URL.
Open the intended Google review link in a private browser window.
Confirm that it opens the correct business and location.
Email Tapt Support with the current and intended destination details.
Wait for confirmation that the update has been applied before returning the stand to use.
Confirm the new destination
Tap the stand with an NFC-enabled phone.
Confirm that the correct Google review page opens.
Scan the stand's QR code with another phone.
Confirm that both methods open the same business and location.
If either method still opens the previous location, send Tapt Support a screenshot and the full URL that opened.
Related articles
Activate a Tapt Stand or Google Review product
Fix a stand that is blank or only works by QR