Keep your Officeworks receipt when you buy a Tapt product through Officeworks. It helps identify the purchase if tracking, setup emails or activation need investigation.
What changes when you buy through Officeworks?
For an Officeworks purchase, look for order and tracking information from Officeworks. Refund requests are managed through Officeworks.
For a direct Tapt purchase, use your Tapt order confirmation and shipping notification. Tapt Support handles enquiries about that order.
Activation depends on the product and whether it is already linked. Check what opens when you tap or scan it before trying to activate it again.
Find tracking or a missing email
Check the email address used for the Officeworks purchase.
Search the inbox and spam folder for Officeworks and Tapt messages.
Look for tracking details once the order has shipped.
If you are waiting for a Tapt design or account invitation, check whether you can already access the order in the Tapt Dashboard.
If the required email is still missing, contact Tapt Support with the Officeworks receipt, purchasing email and product type.
State which message is missing: the order confirmation, tracking email, administrator invitation or design invitation.
Check activation when the product arrives
Unlock a compatible phone.
Tap the product or scan its QR code.
Check the page that opens.
The intended profile opens: The product is already active. Check the details before sharing it.
An activation screen opens: Follow the activation prompts or use the activation code through your organisation's Tapt Dashboard.
An unexpected profile opens: Stop setup and ask Tapt Support to investigate the existing link.
For a team product, confirm the intended organisation with your administrator before completing activation.
Related articles
Activate a product and find its activation code
Production times, shipping and order tracking
Returns, refunds, faulty products and replacements