Review your plan and renewal notice before deciding whether to continue, reduce or end your subscription. You can cancel through the Tapt Dashboard or contact Tapt Support. For a lower plan, send Support the account details and the change you want.
Check the upcoming renewal
Open Settings > Manage Plan and review the plan type and status.
Find the latest renewal notice in your purchasing or billing inbox.
Check the period, profile tier, amount and payment instructions.
Resolve any incorrect billing details or profile-count questions before the due date.
If the renewal notice is missing, request a copy from Tapt Support. Ask the team to confirm the renewal date and whether any action is required from you.
Request a lower plan
Send Tapt Support your organisation name, current tier, intended profile count and the date you want the change to take effect.
Explain whether an invoice has already been issued or paid. Ask the team to confirm the applicable tier, effective date and any adjustment to the invoice.
Do not assume that clearing profiles or reducing the number of physical cards changes the subscription automatically.
Cancel your subscription
Before cancelling, check what happens to profile access, public links, products and stored information when the subscription ends. Arrange any contact exports or records your organisation needs to retain.
You can cancel through the Tapt Dashboard or contact Tapt Support.
Through the Dashboard: Open your organisation's subscription details and follow the cancellation flow. Review the terms and effective date shown before confirming.
Through Support: Send a clear cancellation request with your organisation name, subscription details and preferred end date. If renewal is close, include the renewal date.
Check the cancellation confirmation for the effective date and any outstanding amount. Ask Support about any refund that may apply. Keep the confirmation with your billing records.
If the Dashboard does not show a cancellation option or confirmation, contact Tapt Support to check the subscription status.