Tell Tapt which billing detail you want to change. The address on a public profile, the email used to sign in and the contact used for billing may serve different purposes.
Identify the change
Detail | What to specify |
Billing email | Where invoices and billing communication should be sent. |
Purchasing email | The address recorded for purchasing or payment-related communication. |
Billing address | The organisation address required on billing documents. |
An existing invoice | The document number and the exact correction requested. |
Do not assume that editing an employee profile changes the organisation's billing records.
Check the recorded details
Open Settings > Manage Plan.
Review the purchasing email and billing address shown.
Compare them with the latest invoice or renewal notice.
If the details cannot be edited from your account, contact Tapt Support with the requested change.
Request the update
Provide your organisation name, the current detail, its replacement and the next renewal date if known. State whether the change is for future billing only or also concerns an existing invoice.
If you need both the billing and purchasing email changed, name both in the request. Ask the team to confirm which records were updated.
For an invoice correction, attach the relevant document or supply its number. A change to future billing details does not confirm that a previously issued invoice has been amended.
If you no longer have the purchasing inbox
Explain that you cannot access the old address and provide a current contact for the organisation. Ask Tapt Support to verify the account and help with the update.
If the blocked email is preventing a renewal payment, include the invoice reference and due date. Do not create a second organisation to work around the issue.