If an account message identifies an overdue platform fee, check the invoice and payment status before trying to restore access. A sign-in error alone does not establish that the account is overdue.
Identify the issue
Record the exact message shown in the Tapt Dashboard.
Check the latest billing or renewal email for an invoice reference and due date.
Ask the organisation's billing contact whether the invoice has been paid.
If you can open Settings > Manage Plan, compare the plan status with those records.
If the message concerns credentials or administrator access instead of payment, follow the account-access recovery process.
If the invoice is unpaid
Check that the invoice belongs to the correct organisation and period. Follow its payment instructions or ask Tapt Support for help if the payment method or purchasing email is inaccessible.
If you believe the invoice is incorrect, explain the discrepancy before making another payment. Include any requested profile-count adjustment and previous correspondence.
If you have already paid
Send Tapt Support the invoice number, payment date, amount and transaction reference or remittance confirmation. Ask the team to match the payment to the account and check its access status.
Do not pay a second time solely because the access message remains visible.
If you cannot open the Dashboard
Email Tapt Support from your current organisation contact address. Include the organisation name, sign-in email, exact message and invoice or payment reference.
Ask which access is affected and what must happen before it can be restored. Do not assume a Dashboard restriction also describes the status of public profiles or physical cards.
Confirm access after resolution
After Tapt confirms the billing issue is resolved, sign in again and repeat the action that was blocked. If it still fails, reply with the new message and the time you tested.